What will you do in a situation where system shuts down and you still handling customer on the phone?

In the middle of handling phone, if the system crashes then I will ask the customer to hold for some time till I get a power back up and if not then try to resolve his/her problem with my knowledge. The best thing in such situation is to ask the customer to call back or note his contact details so you can call once the system is back.

To improve customer service what will be your approach?

To improve customer service, my approach would be to take feedbacks from the customer and ask them how we can improve more to help them solve their problem and render them a good service.

What if the customer is not happy with your answer or solution?

If the customer is not happy with the answer or solution, then I will ask customer to hold the line and pass on the call to supervisor or a team leader.

Do you like multi-tasking task or you prefer to tackle one problem at a time?

Depending on the situation, I could do multi-tasking as well and could tackle one problem at a time. But multi-tasking always have an upper hand because it increase your efficiency for solving and tackling problem.

What is virtual call center?

Virtual call center provides a technology or software service, through which the customer associate or agent can connect to their customer from anywhere. This technology involves host server and the equipments to run the call center. This service is rendered on monthly or annual subscription. Agents can connect to the host server and can get access to the customer data. The benefit of virtual call center is that you can work from home.

Do you enjoy working in a team?

Any work in an organization requires a team work. So, answer to this question should be always positive.

While talking to customer, what are the procedures you follow?

Greet Customer
 Introduce yourself to customer
 Ask customer how you can be helpful to him/her
 Listen to the customer patiently
 Try to help the customer with best possible solution
Cross check the customer if he/she is satisfied with the solution
Make sure whether customer need any further assistance